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Technical Support Ticket Request

ticketTypestringrequired
Example: Technical Support
contacts object[]

Possible values: >= 1, <= 20

  • Array [
    • contactTypestringrequired

    Indicator of what this contact should be reached out for - Technical or Primary.

    Example: Primary
    fullNamestringrequired
    Example: Devon Holt
    emailstring<email>required
    Example: devon.holt@zayo.com
    phonestring
    Example: 123-456-7890
  • ]
    • customerReferenceIdstring

    Ticket reference specific to customer.

    Example: Zayo-1398732
    descriptionstring

    This will be the description of the Zayo ticket. Please provide a detailed statement of work.

    Example: TESTING API
    downtimeInitialDatestring<date>required

    ISO format date string of initial downtime.

    Example: 2022-06-29
    downtimeInitialTimestring<time>required

    ISO format time string of initial downtime.

    Example: 20:20:39+00:00
    circuitIdstringrequired

    Either circuitId, serviceId, or componentId is required. You can get all values from the service inventory route.

    Example: ETYX/TEST011/ZYO
    serviceIdstring
    Example: a0M0z00000PiJ3SEAV
    componentIdstring
    Example: a1X0z000004aLc6EAE
    serviceStatestringrequired

    The state of your service you are creating a ticket against. Impaired = Degraded or Erroring but still usable. Hard Down = Service degraded to the point of being unusable or completely hard down. Request Against Service = Incident investigation (service bounced but cleared before the ticket was opened) and information requests or questions related to the configuration of an active service.

    Possible values: [Hard Down, Impaired, Request Against Service]

    Example: Impaired
    subjectstring

    Summary of request, this will be the subject of the Zayo ticket.

    Example: TESTING
    troubleshooting object
    circuitPassTrafficboolean

    Has this circuit passed traffice before?

    Example: false
    disconnectedFibersboolean

    Has physical maintenance been performed that disconnected fibers?

    Example: false
    gearOnboolean

    Do you have physical or remote access to your gear?

    Example: true
    interfaceResetboolean

    Does your interface have Duplex settings enabled?

    Example: false
    verifyLightLevelsboolean

    Have you verified input/output light levels?

    Example: false
    Technical Support Ticket Request
    {
      "ticketType": "Technical Support",
      "contacts": [
        {
          "contactType": "Primary",
          "fullName": "Devon Holt",
          "email": "devon.holt@zayo.com",
          "phone": "123-456-7890"
        }
      ],
      "customerReferenceId": "Zayo-1398732",
      "description": "TESTING API",
      "downtimeInitialDate": "2022-06-29",
      "downtimeInitialTime": "20:20:39+00:00",
      "circuitId": "ETYX/TEST011/ZYO",
      "serviceId": "a0M0z00000PiJ3SEAV",
      "componentId": "a1X0z000004aLc6EAE",
      "serviceState": "Impaired",
      "subject": "TESTING",
      "troubleshooting": {
        "circuitPassTraffic": false,
        "disconnectedFibers": false,
        "gearOn": true,
        "interfaceReset": false,
        "verifyLightLevels": false
      }
    }