Ticketing

Create various types of tickets, view all tickets, and create ticket comments.

📄️ Create ticket

Create a ticket against your service. Associate your service via the `serviceId`, `componentId`, or `circuitId` returned from the Service Inventory route.

📄️ Create ticket comment

Add a ticket comment to directly communicate with the Zayo NOC team. Once a comment is added on a ticket, the ticket status will update to Action Required, so that it notifies our NOC teams.

📄️ Get ticket details

Get ticket and ticket comment details.

📄️ Get all tickets

Retrieve all tickets based on filter options and pagination.

📄️ Send Ticket Action

Send action for existing tickets whether to Approve Resolution or Cancel Ticket.